Return & Refund Policy
Last Updated: August 2026
Order Cancellation
If you need to cancel your order, please contact our Customer Support team as soon as possible.
Order cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed , provided the order has not already entered processing or been shipped.
- Orders successfully cancelled within the eligible period will receive a full refund.
- Once an order has entered processing or has been shipped, it can no longer be cancelled.
Returns
We accept return requests for eligible products within 14 days of the date you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as your Order Confirmation Email or receipt.
Important: Please do not return your item directly to the manufacturer.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers will be charged shipping costs no more than once for each order, including returns.
- No restocking fees will be charged for approved returns.
If the product you receive is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.
Return Address
No. 06, Xinghewan Residential Complex, Chengdong Village, Chengguan Town, Ruyang County, Luoyang, Henan, China
Please note that the appropriate return location may vary depending on the product, order, and fulfillment location.
Important: Please contact our Customer Support team and obtain return authorization before sending any item. We will confirm the correct return address for your specific return. Products sent to an address without prior confirmation may not be accepted and may delay the return or refund process.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide:
- The appropriate return shipping address for your specific return.
- Detailed return instructions.
Customer Support
Email: service@xovarion.com
You can also find our contact information in your Order Confirmation Email.
Please note: Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–15 business days. The exact time required for the funds to appear may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please complete the following steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as additional processing time may be required before the refund is officially posted.
- Contact your bank or financial institution, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team.
Email: service@xovarion.com. You can also find our contact information in your Order Confirmation Email.