FAQ

How do I place an order?

Browse our products, add the items you would like to purchase to your cart, and complete checkout by following the on-screen instructions.

Once your order has been placed successfully, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

If you need to make changes to your order, please contact our Customer Support team as soon as possible.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed .

Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.

I didn't receive my confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot locate your confirmation email, please contact our Customer Support team for assistance.

Which payment methods are available?

We support a variety of secure payment methods available during checkout.

Available payment options may vary depending on your location and may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other supported methods.

Can I use a promotional or discount code?

Yes. Enter your valid promotional or discount code during checkout before completing payment.

If the code meets the applicable promotion requirements, the discount will be applied automatically.

When will my order arrive?

Orders are generally processed within 5 business days.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your destination, customs procedures, carrier operations, public holidays, or other factors beyond our control.

How do I track my package?

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking information.

What happens if my package is delayed?

Shipping delays may occasionally occur due to weather conditions, customs inspections, transportation disruptions, carrier delays, or high shipping volumes.

If your package appears to be delayed, please contact our Customer Support team and we will assist with reviewing the shipment status.

Can I return my order?

You may request a return for eligible products within 14 days after receiving your order.

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging and proof of purchase.

What if I receive the wrong, damaged, or defective product?

Please contact our Customer Support team and provide your order number, clear photos of the item, and any other relevant details. We will review the information and provide an appropriate solution.

How long does the refund process take?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

How can I contact your support team?

If you need assistance, please contact our Customer Support team using the information below.

Is my personal information protected?

We take reasonable measures designed to help protect your personal information and handle it in accordance with our Privacy Policy.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.