Privacy Policy

Last Updated: August 2026

1. Information We Collect

We may collect personal information when you visit our Website, place an order, create an account, contact us, or otherwise use our services.

Information You Provide

Depending on how you interact with us, information you provide may include:

• Full name
• Email address
• Telephone number, when provided
• Billing address
• Shipping address
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting our Customer Support team

Information Collected Automatically

When you browse our Website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and browsing activity
• Time spent on the Website
• Referring websites or sources
• Cookies and similar technologies

This information may help us operate and improve our Website, understand how visitors interact with our services, and provide a better shopping experience.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Confirming, managing, and delivering purchased products.
• Sending order confirmations, shipping updates, and other transaction-related communications.
• Processing payments and helping prevent fraud or unauthorized transactions.
• Handling returns, refunds, and customer service requests.
• Responding to questions and providing Customer Support.
• Operating, maintaining, and improving our Website, products, and services.
• Sending promotional or marketing communications where permitted.
• Personalizing content, offers, and advertising where applicable.
• Analyzing Website traffic, usage, and performance.
• Maintaining the security and integrity of our Website and services.
• Complying with applicable legal and regulatory obligations.

3. How We Share Your Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, process transactions, comply with legal obligations, or for other purposes described in this Privacy Policy.

Service Providers

We may share information with service providers and business partners that assist with:

• Payment processing
• Shipping and logistics
• Order fulfillment
• Website hosting and operation
• Analytics
• Advertising and marketing
• Customer support
• Fraud prevention and security

These providers may process information as necessary to perform services for us and subject to their applicable contractual, legal, and privacy obligations.

Legal Requirements

We may disclose information where required or permitted by applicable law, legal process, regulatory requirements, or government requests, or where reasonably necessary to protect our rights, property, customers, business, or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Website and improve your experience.

Cookies and similar technologies may be used to:

• Remember your preferences.
• Maintain items in your shopping cart.
• Understand how visitors use our Website.
• Measure Website performance.
• Improve our products and services.
• Support relevant advertising and marketing activities where permitted.

We may also use third-party analytics, advertising, or other services that use cookies, pixels, or similar technologies to collect information about Website usage and performance.

You can manage cookies through your browser settings and, where available, the privacy or cookie controls provided on our Website. Disabling certain cookies may affect the availability or functionality of some Website features.

5. Payment Information

Payments are processed through third-party payment providers.

We do not store complete payment card details on our systems. Payment information is processed and handled by the applicable payment provider in accordance with its own privacy, security, and data-handling practices.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable email.

You may also contact our Customer Support team regarding your marketing communication preferences.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request information about how certain personal information is collected, used, or disclosed.
• Withdraw consent where processing is based on consent.
• Exercise other privacy rights available under applicable law.

To submit a privacy-related request, please contact our Customer Support team. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information from a child under 13 has been collected in circumstances where it should not have been, we will take reasonable steps to delete it as appropriate.

10. Third-Party Links

Our Website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.

11. International Data Transfers

Because we and our service providers may operate in different locations, personal information may be processed, transferred, or stored in countries other than the country in which you reside.

Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or applicable legal requirements.

Updated versions will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Customer Support team at service@xovarion.com.